FAQs

1. How long does shipping take?
We ship worldwide. Most orders arrive within:

• USA, UK, EU: 7–12 business days

• Other countries: 10–20 business days

2. Can I track my order?
Yes! You’ll receive a tracking number by email once your order is shipped. You can track it on our Track Order page.

3. What if my item arrives damaged?
Contact us at support@novanest.co within 7 days of delivery with a photo, and we’ll replace or refund it.

4. Do you accept returns?
Yes — we offer a 30-day return policy. Reach out to our support team to initiate a return.

5. Are my payments secure?
Absolutely. All payments are processed with 256-bit SSL encryption for your safety.